In 2016, a woman caused a stir when she demanded Nestle give her a lifetime supply of Kit Kat bars due to buying packs without wafer. Salma Ahmad, a student at Kings College London, expressed frustration after receiving wafer-less bars and feeling misled. She wrote to Nestle, seeking a refund and lifelong supply, emphasizing the consistency owed in manufacturing. Ahmad stated, “If I wanted chocolate only, I would have bought Galaxy,” highlighting her disappointment in Kit Kat’s unique concept.
She discovered others with similar experiences online and insisted Nestle should meet her demand or face potential legal action. Nestle responded through a spokesperson, urging her to contact them directly for resolution.
The incident sparked debate, with critics accusing Ahmad of overreacting and making unreasonable demands. One commenter criticized her approach, suggesting she could have returned the bars to the store instead. The story gained traction for Ahmad’s bold stance against perceived product quality issues.
